Transgender Emergency Fund of MA (TEF)

Housing Associate – Overnight 11p-7a

Job Type

This will be categorized as a Part-Time position position; Days to be determined upon offer and acceptance of any potential offer of employment

Description

Under the direction of the Director of Housing, the Overnight Housing Associate is responsible for awake and alert supervision of the house with up to 8 temporary residents (members), maintaining proper security measures in place (locked doors, responsibility with equipment and appliances. Adherence to house rules to include completion of assigned member chores; 

be able to perform administrative duties as needed)

House Associate Duties:

Provide excellent house supervision

  • Greet each associate or member with a smile and welcoming, professional manner
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public
  • Using House Log, document information on calls received where required and maintain detailed account of activity in house during shift;
  • In event of any phone calls overnight, attempt to provide clients with correct and accurate information regarding TEF services and direction to TEF website;  
  • Communicate important (as determined) information to housing director, and/or Office Manager or Executive Director through TEF email and/or reach out by text or phone if matter is considered urgent or emergency;
  • Document and refer unusual or difficult situations to supervisor
  • At all times maintain member confidentiality, speak in quiet, professional tones at the desk with colleagues and clients and behave appropriately for key visible position
  • Answer each phone call in a cheerful and professional manner
  • Be discrete when obtaining sensitive information from existing or potential members
  • Perform reception duties in an efficient, professional and courteous manner. 
  • Attend quarterly staff meeting to address status of house and forum for ideas and issues

Performs other related job duties as required

  • Some general computer experience (Google platform) required; others a plus;
  • Willingness to work with a diverse member and associate population including people of color, transgender and gender nonconforming people, member ages ranging from students 18+ to older adult, as well as others in LGBTQIA2S+ community
  • Calm, patient, flexible, and understanding manner
  • Ability to work harmoniously and effectively with colleagues, members, and clients across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
  • Willingness to contribute towards TEF efforts in promoting a culture dedicated to ongoing development in service of equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

  • Previous successful experience in small group supervision
  • Bilingual Spanish/English a plus (not required)
  • Knowledge of business procedures
  • Experience working with an ethnically, culturally, and racially diverse work staff and membership (including up to 8 people residing at house for varying times up to 12 months)

LGBTQIA2S+ identified persons, People of color, BIPOC, Indigenous and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

$23.00 per hour overnight pay differential (position generally at $21.50 during all other dayparts with expectation of a 32 hour work week. A this point in time, compensation is paid weekly (open to change)